Extended Transition Sparks Customer Frustration
GTBank’s transition to the new Finacle core banking system has caused significant delays, leaving customers frustrated. The bank initially announced branch closures until 9 a.m. on Monday but extended this to midday due to complications with the upgrade process.
Official Apology Issued
GTBank confirmed the delays through its official social media channels and issued an apology to affected customers. “We understand that you rely on our services for important financial transactions, and we apologise for every inconvenience this disruption might cause,” the bank stated.
Social Media Backlash Grows
Despite the apology, customers expressed their disappointment online, reporting difficulties in accessing their accounts and completing transactions. Some users experienced login errors on mobile apps, while others reported discrepancies in their account balances. In response to the backlash, GTBank disabled comments on its X (formerly Twitter) posts, but customers continued sharing their grievances through quoted replies.
Transition Completed Amid Persistent Issues
GTBank announced that the system transition had been completed. However, many users reported continued glitches, including unresponsive services and transaction failures. The lingering issues have heightened concerns among customers about the bank’s preparedness for the upgrade.
Industry-wide Upgrades Causing Disruptions
GTBank is not alone in adopting new banking technologies, as over 10 Nigerian commercial banks, including Zenith and Sterling, recently transitioned to updated systems. However, the prolonged delays in GTBank’s upgrade have sparked widespread criticism, with customers demanding smoother transitions in future.
Calls for Better System Management
The situation has prompted calls for improved management of technological upgrades in the banking sector. Customers insist that banks must provide more reliable services and minimise disruptions during transitions, especially given the crucial role of digital banking in modern financial transactions.
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